Fraud Alert

Privacy Policy



1.     Introduction

Welcome to Royal Matrimony. Thank you for trusting and becoming a part of Royal Matrimony ( Royal Matrimony is India's finest and biggest online Matrimonial platform for lawful marriages. When any search for all type of Rishtey starts it surely ends at Royal Matrimonial. We are committed for the personal data and information of our user's security and privacy. Royal Matrimony have created this Privacy Policy in order to express our commitment to help our users better understand what information we collect about them, what we tell the world and what may happen to that information. Since we are highly committed to your Right to privacy, it helps to demonstrate our information and data protection practices.

By visiting this website you are agreeing to be bound by its Privacy Policy. If you do not agree with our policy, we recommend you not to use or register her. By registering on Royal Matrimony, you are impliedly consenting to use, share and disclosure of your personal information.

When you use or register to Royal Matrimony, you agree to provide us the relevant information time to time that we asked to, with the objective of providing you a better, safe and customized experience as according to you partner preference. To meet your need, this allows us to collect personal information from you. 

2.     What information you need to give us?

Ø  We collect personal data from you while registering on our platforms such as name, gender, DOB, email address, telephone/phone number or fax number, education, occupation and employment details, city, contact details, photos, marital status, a user-specified password and zip/pin code.

Ø  We collect some of your sensitive data of yours such as your religion, caste and tribe, health data, and Identity proofs for other verification.

Ø  We collect Testimonials submitted by you including your success story and photos.

Ø  When you take one more step towards us and avail our paid services, you provide us or our payment service provider, with the sensitive personal data, such as your debit or credit card number or UPI.

Ø  We collect passwords, One Time Passwords, SMS permission and similar security information used for authentication and account access. We use a secure server for credit card transactions and such sensitive data to protect the information of our users [and Cookies will assist us in providing our services to you, if]

Ø  Our Service allows you to register with or connect using social media/networking platforms such as Facebook, Google, Instagram , LinkedIn and others. We may collect personal data you choose to allow us to access through their APIs.

Ø  To ensure a better service at Royal Matrimony, we collect details that you share with our customer care team, that information is used to monitor or for training purposes.

Ø  We collect information about your activity on our portal, such as date and time you logged in, features you've been using, clicks, searches, and pages visited by you, your interaction with other users in any way like your chats and messages and the content you publish will be processed as a part of the service

Ø  While accessing our website, we collect Device information such as IP address, device ID and type, device-specification and apps settings, app error reports, browser type and version, operating system, identifiers associated with cookies or other technologies that may uniquely identify your device or browser.

Ø  Moreover log files, Geographic Location are also collected automatically.

You acknowledge that all information you provide to us must be true, complete and accurate, and you must notify us of any changes to such information. Before moving forward for any alliance, it is your responsibility to get the information and personal details checked of yours and other party, the Royal Matrimony will not be responsible for any mishap.

By choosing to provide this personal data, you consent us to process that data.

3.     How we use this information?

Ø  We use the information submitted by you to provide the Service, data analysis, manage your account, provide you with customer support, conduct research and analysis about your use of our services for providing better services, communicate with you by email, phone about services, promotions or offers that may be of your interest, recommend relevant matches to you as per your partner preference, display your profile to other user and identifying usage trends to ensure our services are fulfilling your personalized requirements. This also helps us to resolve disputes and troubleshoot problems.

Ø  We may use your personal information for analysis of data, usage trends and to evaluate and improve our site/App, marketing research, preventing of frauds, to investigate or take action regarding illegal activities situations involving potential threats to the security of user or Royal Matrimony.

4.    With whom we disclose your information?

The information you give us is held with the utmost care and security as we are committed for your privacy and security of personal data.

Ø  We are bound to cooperate and will disclose your personally identifiable information as and when, if, required by law and when we believe that disclosure is necessary to protect the security and integrity of Royal Matrimony, rights, interests, property and security of other members and protection and/or comply with a judicial proceeding, court order, or legal process or law enforcement agencies served on our Web site.

Ø  We may voluntarily share your information with law enforcement agencies or Gateway service providers or anti-fraud solution provider(s), if we feel that the transaction is of suspicious nature.

Ø  We publish/share the information gave by you with other users to provide the personalized services as per your partner preference. Our user can always control their privacy setting [by visiting the "setting/privacy option" page or as according to website]. Also we advise you to share your information on website with other with caution.

Ø  We share information, including personal information, with our third-party service providers that we use to provide hosting for and maintenance of our Websites, application development, backup, storage, payment processing, analytics and other services for us. These third-party service providers may have access to or process your personal information for the purpose of providing these services for us.

Ø  We do not permit our third-party service providers to use the personal information that we share with them for their marketing purposes or for any other purpose than in connection with the services they provide to us.

Ø  We may also share aggregated, non-personal information with third parties, including advisors, advertisers and investors, for the purpose of conducting general business analysis.

Ø  We may use third party service providers to provide website and application development, hosting, maintenance, backup, storage, payment processing, analysis and other services for us, which may require them to access or use information about you, under strict confidentiality as guided by us, under close instructions.

Ø  We may share information with Companies that assist us in managing the site and providing relevant services. This includes, but not limited to, sharing documents for authentication and verification, to hosting company, customer Service Company, order processing, site maintenance, sale & marketing etc.

Ø  We may share the relevant information to our partner company, so that you can get benefited by the services provided by our partner companies or in case you click a link on our site to get a specific service from our partner company.

Ø  We may consider corporate transactions such as a merger, acquisition, reorganization, asset sale, or similar, in such instances, we transfer or allow access to information to enable the assessment and undertaking of that transaction. Before transferring your information, website will notify you.

5.    How you can access your information?

As a registered member, you can log into your account to review and update your information whenever required. In case, you wish to deactivate your account, you can contact customer support to deactivate your account or can delete it by yourself. Once your account is deactivated, you will not be able to sign in again to our website/ App or access any of your personal information. If you close your account, we may still retain certain information associated with your account for research & analysis. Moreover, if certain information has already been provided to third parties as described in this Privacy Policy, retention of that information will be subject to those third parties policies.

We may send you promotional communication on behalf of our affiliates or partners of Royal Matrimony LLP. However, you will have an option to enable or disable for such communication, once disable the option we will stop sending this promotional communication from our partners & affiliate moving forward.  

You can also control the cookies information that we write on your screen. You can refer to your respective browser help to find out how you can delete the cookies from your computer after visiting our website, but this might affect the normal functioning of the website at your end.

6.    How long do we keep your details?

Ø  We keep your personal information and other details only as long as you use our service to meet your need and also as permitted/required by applicable law or upon deletion of your account by your own.

Ø  We will keep it unless it is required for to comply with legal obligations, fraud prevention, take actions we deem necessary to protect the integrity of our website or our registered members, to resolve disputes or to enforce our agreements, to support business operations and/or  to continue to develop and improve our Services.

7.    How do we secure your information?

The security of your personal information is important to us. We use many technical safeguards to protect the personal information we collect. However, security risk is inherent in all internet and we cannot guarantee that internet and information technologies are 100% secure.

8.   How will you know about the changes?

We will update on website or in case of a material change, will send an email about the update to make you aware about any sort of change in collection or disclosure of information. If, at any point, we require to use that information apart from what we have mentioned, we will notify you by way of email first and will give you the choice.

9.   Changes/updates to the privacy policy

At Royal Matrimony, the service provider reserves the rights to make changes or updates to the privacy policy at any time. We will notify you, if certain changes made under this section or as per the provisions of law.  In all cases, the continued use of the Services after the posting of any modified Privacy Policy indicates your implied acceptance of the terms of the modified Privacy Policy.

10.  Cookies, beacons and use of such files

Cookies and Web beacons are small files used to keep track of some types of information and small transparent graphic images that are often used in conjunction with cookies in order to further personalize the Site for Users respectively. It also helps Royal Matrimony to collect the set of information about the visitors to the Site and distinguish repeat visitors from new visitors and allow us to save user preferences and track user trends. Please bear in mind if the user browser is set to reject all cookies, the User's experience may not be optimum and the Site may not function properly.

11.  Payment & Refund Policy

By using our services and making payment to Royal Matrimony on the website/app, you agree to be bound by our payment terms. To view our payment policies in detail, you may click on the "refund policy" page.

12.  How to contact Royal Matrimony?

In case any query, feel free to Contact us via following details.

Phone: +91 6262621516 or Email Us at


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